True Ontario Legal Defence (“we”, “us”) respects your privacy. This policy explains what personal information we collect through this website and in the course of a consultation, how we use and protect it, and the choices you have. We follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and our professional obligations to the Law Society of Ontario.
Information we collect
- Information you give us: your name, phone number, email address, the reason for your enquiry and any message you send through a form, by phone, by email or in person.
- Information about your matter: if we act for you, the documents and details needed to represent you, such as charge papers, disclosure, court dates and financial or family information.
- Technical information: when you visit the site, our hosting provider and any analytics tools may record your IP address, browser type, pages viewed and the date and time of your visit.
How we use your information
- To respond to your enquiry and arrange your free consultation.
- To check for conflicts of interest before we agree to act for you.
- To provide legal services, keep your file and bill for our work if you retain us.
- To meet our legal, regulatory and professional obligations, including Law Society of Ontario record-keeping rules.
- To keep the website secure and understand, in aggregate, how it is used.
We do not sell, rent or trade your personal information, and we do not use it for marketing without your consent.
Confidentiality
Information about your legal matter is kept confidential and, where it applies, protected by solicitor-client privilege. Please note that contacting us through this website does not create a lawyer-client relationship. Until we have confirmed that we can act for you, please share only the basic details we need to call you back.
When we share information
- With service providers who help us run the firm, such as our website host, email and phone providers, practice management software and payment processors. They may only use the information to provide their service to us.
- With courts, prosecutors, opposing counsel, experts or other parties when needed to carry out your instructions.
- When required or permitted by law, for example in response to a court order or to comply with our regulator.
Some of our service providers may store information outside Ontario or Canada, where it may be subject to the laws of that jurisdiction.
Cookies and analytics
The site uses cookies that are needed for it to work. If we add analytics or advertising tools, they may set their own cookies to measure visits. You can block or delete cookies in your browser settings; the site will still work.
Security and retention
We use reasonable physical, organizational and technical safeguards to protect personal information. We keep client files for as long as our professional obligations require, and enquiries that do not become files for no longer than we need them. When information is no longer needed, we destroy it securely.
Your choices and rights
You may ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to its use, subject to legal and professional limits. To make a request, contact our Privacy Officer below. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
Contact our Privacy Officer
[Privacy Officer name], True Ontario Legal Defence, 2305 Stanfield Rd #22, Mississauga, ON L4Y 1S1 · +1 (416) 508-0398 · canadianlawyer@gmail.com
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.